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OUR PROCESS PUTS YOU AT THE CENTER.

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SUCCESSFUL PROJECTS ARE LAUNCHED THAT WAY.

Years of experience in the complex healthcare industry led us to develop and refine a robust and well-established process. It saves our clients money, time, and peace of mind — and guides our projects to greatness.

01

CONSULTATION

Client fit: essential to a successful outcome.

Our sales team takes the time to accurately determine the scope of the project. Whether a client seeks to renovate an existing space to increase profit and prestige, or plans to build a dream property from the ground up, we are there to tease out a vision from the beginning.

We do the math.

From there, our sales team conducts a facility walkthrough, takes comprehensive measurements, and establishes preliminary groundwork with our client and primary decisionmakers.

02

ESTIMATE

There’s nothing worse than a change order.

We help owners avoid nasty surprises by doing our homework during the initial scope. Our rigorous consultation means you'll get a healthy, well-informed estimate.

Client knows best.

We’ll present lower- and higher-end quotes, so clients can get insight on costs and prioritize based on their needs and preferences.

03

CONCEPT

Contemporary, transitional, traditional?

Our design lead takes a collaborative approach, diving deep into owner preferences and company needs to determine what design style best suits the space.

Unity leads to clarity.

With design, development, and management all under one roof, proposed designs are grounded by client budget — and the development team understands how to best turn it into reality.

04

SCOPE

It’s a collaborative process.

Designers and clients work together to arrive at a completed design package that’s both beautiful and functional.

Down to brass tacks.

With approved design proofs in hand, our project manager calculates the costs of each detail of construction, ensuring that no surprises blindside our client when the project is completed.

Signing off.

An updated contract is signed, and a comprehensive design guide is prepared.

05

Locked in Price

UNLIKE OTHER PRICING STRUCTURES.

Icon provides a full end-to-end locked in number for the project. Barring unforeseen, conditions, customer requests for changes or additional work, the number you get is what the project will cost.

CLARITY AND PEACE OF MIND.

Knowing what the total cost for the project will be alleviates stress and reassures our customers. It also transfers the burden to icon, to execute the project so it meets the design vision specs without changing the price.

06

Handoff

Luxury is in the details.

Our design team prepares an exhaustive design guide with renders, swatches, measurements and more. The design guide is then shared with the development team.

Keeping in touch.

Although the design team has successfully completed its part of the project, their work is not done. Communication between design and development is essential for precise execution.

07

Phasing

The Icon advantage.

Healthcare is always on, and meticulous construction phasing is essential to round-the-clock patient care. Icon draws on our well-established phasing experience to stick to schedule and eliminate downtime. And we utilize the same phasing methods in other high-stakes environments, like occupied hospitality and commercial buildings.

08

Construction

Purchasing first.

Once phasing is in place, the project manager kicks off the job. Materials are ordered, and a 4-6 week window is given before construction can begin.

Manpower required.

Icon employs over 100 construction workers across 5 crews to successfully follow construction plans and implement client projects within the deadline.

Just as you pictured it.

With a secure design handoff and incessant in-house communication, our construction team executes the design vision flawlessly.

09

Reiteration

Looping the process.

When multiple phases have been planned, the project manager and the client evaluate and sign off on construction before authorizing the project to move on to subsequent phases. Completed units are reoccupied. This continues until all phases are complete.

10

Opening Ceremony

Those final touches.

Our design team returns once more to stage the space and photograph the launch and ribbon-cutting ceremony.

A heartfelt thank you.

Our team of masterminds, creatives and makers is delighted to have taken part in what was once just a dream!

Experience the process.